Player Support
Need a hint? Facing a glitch? We are here to help you solve the problem and get back to playing our puzzles.
Common Questions
Quick answers to help you fix simple problems with our mobile games.
How do I restore my game progress?
If you got a new phone or reinstalled the game, simply go to the main menu, open the Settings screen, and tap 'Restore Progress'. Make sure you are logged into the same app store account you used before.
My puzzle is frozen on the loading screen.
Try closing the app completely and opening it again. If that does not work, check your app store to make sure you have the newest update installed. Our latest updates fix many common bugs.
Can I play on two different devices?
Yes! If you link your profile to a cloud save account, your puzzle progress will sync. You can start a level on your phone and finish it on your tablet later.
Are there hints if I get stuck?
Every game includes a built-in hint system. Tap the glowing lightbulb icon during a level to reveal the next move. You earn more hints by playing daily challenges.
Help Centre
Browse our support topics to find exactly what you need.
Game Guides
Learn how to play and master the mechanics.
Technical Issues
Troubleshoot crashes, bugs, and loading errors.
Billing & Purchases
Help with in-app purchases and refunds.
Have Feedback?
We love hearing from our players! Whether you have an idea for a new puzzle mechanic or just want to share your thoughts, your comments help us make better games.
Reach Out
Still need help? Fill out the form, and our studio team will review your message. We aim to reply within two business days.